The following few crucial pieces of information will save you lots of expensive and annoying timewasting.
Please note: our systems are relatively easy to install. However, most of the time it will be much better to get a qualified installer to put them in than to do it yourself. You will need quite advanced DIY skills to do it successfully, and we can't talk you through installing the system by phone.
Do NOT install wiring before you have chosen a system. Each system has slightly different wiring requirements. Study the wiring diagrams we provide BEFORE you lay the first piece of cable. Show the wiring diagrams to your installer or electrician. This will save you a lot of wasted time and expense.
Another piece of advice to do with cabling- Make very sure to buy the correct cable, not cable that looks the same as the correct cable. There are many hundreds of cable types on sale, and you need the correct one to ensure your system works. If you are unsure about what cable you need, read the installation manual or contact us first.
When buying a system, ensure you have at least one Video Doorbell, one Video Monitor and one Power supply. That is the absolute minimum you will require to have a working door entry system.
Never use power supplies with your Intelligent Home door entry systems which you did not purchase from us. This will invalidate your warranty, and may destroy the equipment.
Very rarely can you use our equipment to replace an individual component of your existing system. Each brand of equipment is different, so mixing brands doesn't work. If you have an existing Videk, Commax or BPT system, you will not be able to use our equipment with them.
If you bought a system from us three or four years ago, you will still be able to buy additional equipment for that system, of course.
Recently installed malfunctioning systems: Most malfunctioning systems have loose or shorted wiring. Before sending equipment back to us which is perfectly fine, test your system with a known-good test cable. It will save you shipping costs and lots of wasted time.
Please note- our Value Systems in the Bargain Basement area are complete all-in-one systems and are not intended to be extended. If you need a bespoke configured system, you will find many in the other areas of the website.
Happy buying, and easy installing!
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