Terms and Conditions

Delivery
All goods are sent by Royal Mail Recorded Delivery for items with a value less than £36. Royal Mail Special delivery for all other items up to maximum of 2kg. Items over 2kg will be sent by DHL. Saturday delivery available at extra charge. Please contact us if you require this service.

Dispatch Time
We aim to despatch goods within 1-2 working days of receipt of payment, unless a delivery waiting time is specified for a particular item. Many items are sent out the same day as they are ordered, but we can only guaruntee that if items are ordered before noon.

VAT
Within the EU, it is possible to avoid paying VAT if you can provide us with a valid VAT number. We check VAT numbers here . If you cannot provide us with a valid VAT number, including a proper listing with the Company name and address, we will charge you VAT. For goods shipped outside the EU, VAT is not charged. If you find that our website is charging you VAT, and you believe that your country is exempt from VAT, please contact us.

Technical Support Queries 
We do not provide an installation service for our products. We offer advice on a best-efforts basis, so feel free to email us. Most of our suppliers do have technical support available on their websites. We do not guaruntee to help you install the products over the phone. We are not responsible for the outcome of your installation should you choose not to employ qualified personnel to complete it. 

Returns Policy 

Non-defective products 
Returns: Should you change your mind after purchase, and have yet to recieve the goods, please contact our customer service department immediately to cancel your order. If your order has already been shipped, you will be responsible for shipping (including the original shipping, handling and return postage), and a 10% restocking fee. Please note, if you open an item and damage it so it is not re-saleable, we will not accept that item for return. If you receive products due to a shipping error, or are shipped the wrong products, please contact our customer service department for exchange. We will send your correct item once we receive the incorrect item. Shipping errors will not incur the 10% restocking fee. Please note, if you open an item and damage it so it is not re-saleable, we will not accept that item for return, even if it was a shipping error. There are no exceptions to this.
Defective products 
All our products have full one year manufacturer's warranties. Products which are defective at the time of sale can either be returned to us for a refund; or exchanged for a replacement; within two weeks after the purchase date. After two weeks from purchase date, defective products can be sent to us for forwarding to the manufacturer for repair. Please note: the shipping costs involved to get items under warranty replaced will be borne by the purchaser.

Products which are older than one year are not warrantied. Products that are broken due to user action will not be refunded or replaced under warranty. Products that are broken due to incorrect installation, in particular faulty power supply and power cabling will not be refunded or replaced under warranty. Items damaged through misuse or accident can be repaired at the factory, but may incur additional cost. Items deliberately damaged to mimic a manufacturing defect will not be refunded or replaced under warranty; we will also report persons acting in this way to the Police.

These terms do not limit or compromise your statutory rights under the Sale of Goods Act 1979, Sale and Supply of Goods Act 1994 and the Sale and Supply of Goods to Consumers Regulations 2002.

Oh, and that automatic one year warranty on all electronic goods in the EU- urban myth.

Please Note: We reserve the right not to ship to some countries. Please contact us for a list of countries we do not sell to.